Just read this geat article by Diane Zabel and Lorraine J. Oellack, guest columnists on rusq.org
Its about the importance of customer service and recognizing that every single interaction - even if its just showing the way to the restroom - is an opportunity to market your library:
"If you are tired of hearing “where’s the restroom?” then maybe it’s time to rethink your choice of jobs or how you perform it. Simply put, either stop working at a public help desk or take the challenge to rejuvenate your patron interactions and become a positive face for your library."
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